FAQ

What if I need to modify my order?

You can modify your order in the next 24h. Please talk to our support to do so.

What if I need to change my shipping address?

You can modify your adress in the next 24h. Please talk to our support to do so.

Can I get same day delivery?

Unfortunately we need some time to process and deliver the orders. Please check our Shipping Policy page.

Can I cancel my order?

Yes you can cancel your order within the next 24 hours after placing your order. To do so, please send an email to: support@fur-best.com, and put in the title the world CANCEL, with your order number, and the reason behind that.

Where is my order?

You can track your order delivery using the tracking link provided after your purchase.

How can I pay for my orders?

You can pay using credit cards or Paypal

Are the funds taken immediately?

Yes, you pay for your order after checkout, and we deliver your products.

Can I save my paymen method?

When you come to pay for your order, you can select one of your saved payment methods to pay for your order.

If you don’t want to save your payment details to your account, then you can also enter them when you come to pay for your order. If there is no payment details saved to your account, then you’ll be asked to enter them when you click ‘Pay Now’.

Am I eligible for a refund?

You can issue a refund on your orders 30 days after receiving it. Otherwise you are no longer eligible for a refund. However you can still talk to our support via email and we will solve your issue if anything is not OK with your order.

How to issue a refund?

To do so, please send an email titled “REFUND – Order Number” to support@fur-best.com. Please mention your name, address, and the reason why you want the refund. You will get back your funds after you return the product in the same package to our warehouse. The shipping address will be provided to you by the support. The shipping costs are on the customer.

Should I return the order?

You will need to return the order in its original package after issuing the refund. Once we receive the package you will get your full order amount back. Please talk to our support by email to know how to ship back the order.

Still have a question?

Please contact us for more information.

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